{"id":72,"date":"2022-12-14T12:54:33","date_gmt":"2022-12-14T12:54:33","guid":{"rendered":"https:\/\/www.royaledinburghticket.com\/?page_id=72"},"modified":"2026-03-30T14:30:17","modified_gmt":"2026-03-30T14:30:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.royaledinburghticket.com\/fr\/faq\/","title":{"rendered":"Questions et r\u00e9ponses"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"0-wie-funktioniert-das-royal-ticket\">Comment fonctionne le Royal Ticket ?<\/h2>\n\n\n\n<p>Avec le Royal Edinburgh Ticket, vous pouvez visiter gratuitement trois des meilleures attractions d'\u00c9dimbourg. De plus, vous utilisez gratuitement les bus \u00e0 arr\u00eats multiples.<\/p>\n\n\n\n<p>Achetez le Royal Edinburgh Ticket en ligne et pr\u00e9sentez-le sur votre t\u00e9l\u00e9phone au point de d\u00e9part du tour de ville. Le personnel sur place r\u00e9servera pour vous un ticket de plage horaire pour le Edinburgh Castle. D\u00e8s le premier trajet, vous pourrez utiliser les bus pendant 48 heures. Vous pouvez visiter les autres attractions \u00e0 tout moment.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-26c0da61 gb-headline-text\" id=\"1-welche-attraktionen-sind-enthalten\">Quelles sont les attractions incluses ?<\/h2>\n\n\n\n<p>Le Royal Edinburgh Ticket comprend quatre prestations :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>48 heures de bus \u00e0 arr\u00eats multiples<\/li>\n\n\n\n<li>Entr\u00e9e gratuite au Edinburgh Castle<\/li>\n\n\n\n<li>Entr\u00e9e gratuite au Palace of Holyroodhouse<\/li>\n\n\n\n<li>Entr\u00e9e gratuite au Royal Yacht Britannia<\/li>\n<\/ul>\n\n\n\n<h2 class=\"gb-headline gb-headline-0405aa48 gb-headline-text\" id=\"2-kann-ich-%C3%B6ffentliche-verkehrsmittel-nutzen\">Puis-je utiliser les transports publics ?<\/h2>\n\n\n\n<p>Non, le Royal Edinburgh Ticket ne vous permet pas d'utiliser les transports publics de la ville. Cependant, vous pouvez utiliser les bus \u00e0 arr\u00eats multiples Edinburgh Bus Tours pendant 48 heures.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-58cd1253 gb-headline-text\" id=\"3-spare-ich-geld-mit-dem-ticket\">Est-ce que j'\u00e9conomise de l'argent avec le billet ?<\/h2>\n\n\n\n<p>Oui, si vous utilisez tous les services du Royal Edinburgh Ticket, vous \u00e9conomiserez au moins 12,40 \u00a3 par rapport aux billets d'entr\u00e9e individuels disponibles en ligne. Si vous achetez vos billets sur place, ils seront encore plus chers. L'\u00e9conomie r\u00e9alis\u00e9e avec le Royal Edinburgh Ticket est alors encore plus importante.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-df3026ac gb-headline-text\" id=\"4-wann-sollte-ich-das-ticket-kaufen\">Quand dois-je acheter le billet ?<\/h2>\n\n\n\n<p>Vous pouvez acheter le Royal Edinburgh Ticket \u00e0 tout moment avant votre voyage. M\u00eame si vous \u00eates d\u00e9j\u00e0 \u00e0 \u00c9dimbourg, vous pouvez acheter le billet sur Internet et l'enregistrer sur votre t\u00e9l\u00e9phone.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-e4bb7d52 gb-headline-text\" id=\"5-kann-ich-die-attraktionen-jederzeit-besuchen\">Puis-je visiter les attractions \u00e0 tout moment ?<\/h2>\n\n\n\n<p>Vous pouvez visiter le Royal Yacht Britannia \u00e0 tout moment avec votre billet. Le yacht est ouvert du lundi au dimanche. Vous pouvez \u00e9galement visiter le Palace of Holyroodhouse \u00e0 tout moment pendant les heures d'ouverture. Le palais est ferm\u00e9 le mardi et le mercredi (sauf du 21.05.2026 au 14.09.2026). Pour le Edinburgh Castle, vous recevez un billet avec r\u00e9servation de cr\u00e9neau horaire. Vous ne pouvez visiter le ch\u00e2teau que pendant ce cr\u00e9neau horaire.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-7862936c gb-headline-text\" id=\"6-gibt-es-ein-royal-ticket-f%C3%BCr-kinder\">Existe-t-il un Royal Ticket pour les enfants ?<\/h2>\n\n\n\n<p>Oui, il existe un Royal Edinburgh Ticket \u00e0 tarif r\u00e9duit pour les enfants de 5 \u00e0 15 ans. Les enfants de moins de 5 ans n'ont pas besoin de billet individuel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"7-kann-ich-das-ticket-f%C3%BCr-mehrere-reisende-kaufen\">Puis-je acheter le billet pour plusieurs voyageurs ?<\/h2>\n\n\n\n<p>Oui, vous pouvez acheter autant de Royal Edinburgh Ticket que vous le souhaitez en une seule r\u00e9servation. Une fois la r\u00e9servation effectu\u00e9e, vous pouvez transmettre les billets \u00e0 d'autres voyageurs ou les imprimer.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-b669aa70 gb-headline-text\" id=\"8-kann-ich-den-kauf-stornieren\">Puis-je annuler l'achat ?<\/h2>\n\n\n\n<p>Non, le Royal Edinburgh Ticket n'est pas remboursable. Ne le r\u00e9servez pas avant d'\u00eatre s\u00fbr de vos dates de voyage.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-8e6854a6 gb-headline-text\" id=\"9-wie-erreiche-ich-den-kundenservice\">Comment contacter le service client\u00e8le ?<\/h2>\n\n\n\n<p>Si vous avez des questions, veuillez contacter le service client\u00e8le de Tiqets.com par e-mail (<a href=\"mailto:customerservice@tiqets.com\" target=\"_blank\" rel=\"noreferrer noopener\">customerservice@tiqets.com<\/a>), <a href=\"https:\/\/support.tiqets.com\/lang\/fr\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"Chat ou WhatsApp\">Chat ou WhatsApp<\/a>.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-e52012af gb-headline-text\" id=\"10-gibt-es-alternativen-zum-royal-ticket\">Existe-t-il des alternatives au Royal Ticket ?<\/h2>\n\n\n\n<p>Vous pouvez acheter des billets individuels pour toutes les attractions :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.hop-on-hop-off.net\/fr\/edinburgh\/\" target=\"_blank\" rel=\"noopener sponsored\" title=\"\">Bus \u00e0 arr\u00eats multiples d'\u00c9dimbourg<\/a><\/li>\n\n\n\n<li>Edinburgh Castle<\/li>\n\n\n\n<li>Palace of Holyroodhouse<\/li>\n\n\n\n<li>Royal Yacht Britannia<\/li>\n<\/ul>\n\n\n\n<!-- Royal Edinburgh Ticket \u2013 Inline Booking Widget (Custom HTML) -->\n<!-- CSS-Pr\u00e4fix: retw- | Prim\u00e4rfarbe: #988344 | Stand: M\u00e4rz 2026 -->\n<!-- Einsatz: Startseite + Unterseiten | Kampagne: buy-widget -->\n<!-- TranslatePress-kompatibel: kein Inline-Markup in Flie\u00dftexten -->\n\n<style>\n.retw{max-width:620px;margin:32px auto;border-radius:14px;overflow:hidden;border:1px solid rgba(0,0,0,.1);box-shadow:0 2px 16px rgba(0,0,0,.07);font-family:inherit}\n.retw *{box-sizing:border-box;margin:0;padding:0}\n\n\/* === Header === *\/\n.retw-header{display:flex;align-items:center;justify-content:space-between;padding:18px 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24px;background:#988344;color:#fff!important;font-size:18px;font-weight:700;border-radius:8px;text-decoration:none!important;transition:background .2s ease,transform .1s ease;cursor:pointer;border:none;line-height:1.3}\na.retw-cta:hover{background:#7d6c37;color:#fff!important;text-decoration:none!important;transform:translateY(-1px)}\na.retw-cta svg{flex-shrink:0}\n\n\/* === Stornierungshinweis === *\/\n.retw-cancel{display:flex;align-items:center;gap:7px;margin-top:14px;font-size:12.5px;color:#999;justify-content:center}\n.retw-cancel svg{flex-shrink:0}\n\n\/* === Payment Badge === *\/\n.retw-payment{text-align:center;margin-top:16px}\n.retw-payment img{height:52px;width:auto;opacity:.7}\n\n\/* === Bewertung === *\/\n.retw-rating{display:flex;align-items:center;justify-content:center;gap:8px;margin-bottom:22px;flex-wrap:wrap}\n.retw-stars{display:flex;gap:2px}\n.retw-rating-text{font-size:14px;color:#555}\n.retw-rating-text strong{color:#1a1a1a}\n\n\/* === Responsive === *\/\n@media(max-width:480px){\n  .retw{margin:24px 12px;border-radius:12px}\n  .retw-header{padding:16px 18px;flex-direction:column;text-align:center;gap:8px}\n  .retw-header-right{text-align:center}\n  .retw-body{padding:20px 18px}\n  .retw-prices{grid-template-columns:repeat(3,1fr);gap:8px}\n  .retw-price-card{padding:12px 6px}\n  .retw-price-amount{font-size:19px}\n  .retw-price-label{font-size:12px}\n  a.retw-cta{font-size:17px;padding:15px 20px}\n}\n\n\/* === Full-Width Modus (optional: Klasse retw-full auf .retw setzen) === *\/\n.retw.retw-full{max-width:100%}\n<\/style>\n\n<div class=\"retw\">\n\n  <!-- Header -->\n  <div class=\"retw-header\">\n    <div class=\"retw-header-left\">\n      <div class=\"retw-header-name\">Royal Edinburgh Ticket<\/div>\n      <div class=\"retw-header-sub\">Valable 48 heures<\/div>\n    <\/div>\n    <div class=\"retw-header-right\">\n      <div class=\"retw-header-price\">\u00a381<\/div>\n      <div class=\"retw-header-price-label\">par personne<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Body -->\n  <div class=\"retw-body\">\n\n    <!-- Preistabelle -->\n    <div class=\"retw-prices\">\n      <div class=\"retw-price-card\">\n        <div class=\"retw-price-amount\">\u00a381<\/div>\n        <div class=\"retw-price-label\">Adultes<\/div>\n        <div class=\"retw-price-age\">16 - 59 ans<\/div>\n      <\/div>\n      <div class=\"retw-price-card\">\n        <div class=\"retw-price-amount\">\u00a376<\/div>\n        <div class=\"retw-price-label\">Seniors<\/div>\n        <div class=\"retw-price-age\">\u00c0 partir de 60 ans<\/div>\n      <\/div>\n      <div class=\"retw-price-card\">\n        <div class=\"retw-price-amount\">\u00a343<\/div>\n        <div class=\"retw-price-label\">Enfants<\/div>\n        <div class=\"retw-price-age\">5 - 15 ans<\/div>\n      <\/div>\n    <\/div>\n    <div class=\"retw-price-note\">Enfants de moins de 5 ans : gratuit (max. 2 par adulte)<\/div>\n\n    <!-- USP-Liste -->\n    <ul class=\"retw-usps\">\n      <li>\n        <svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"11\" fill=\"#988344\"\/><path d=\"M7 12.5l3 3 7-7\" stroke=\"#fff\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n        Edinburgh Castle - entr\u00e9e garantie\n      <\/li>\n      <li>\n        <svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"11\" fill=\"#988344\"\/><path d=\"M7 12.5l3 3 7-7\" stroke=\"#fff\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n        48 heures de tour de ville \u00e0 arr\u00eats multiples\n      <\/li>\n      <li>\n        <svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"11\" fill=\"#988344\"\/><path d=\"M7 12.5l3 3 7-7\" stroke=\"#fff\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n        Palace of Holyroodhouse inclus\n      <\/li>\n      <li>\n        <svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"11\" fill=\"#988344\"\/><path d=\"M7 12.5l3 3 7-7\" stroke=\"#fff\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n        Royal Yacht Britannia inclus\n      <\/li>\n      <li>\n        <svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"11\" fill=\"#988344\"\/><path d=\"M7 12.5l3 3 7-7\" stroke=\"#fff\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n        Voucher num\u00e9rique par e-mail\n      <\/li>\n    <\/ul>\n\n    <!-- Bewertung -->\n    <div class=\"retw-rating\">\n      <div class=\"retw-stars\">\n        <svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\"><path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\" fill=\"#988344\"\/><\/svg>\n        <svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\"><path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\" fill=\"#988344\"\/><\/svg>\n        <svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\"><path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\" fill=\"#988344\"\/><\/svg>\n        <svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\"><path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\" fill=\"#988344\"\/><\/svg>\n        <svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\"><defs><lineargradient id=\"retw-star-60\"><stop offset=\"60%\" stop-color=\"#988344\"\/><stop offset=\"60%\" stop-color=\"#ddd\"\/><\/lineargradient><\/defs><path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\" fill=\"url(#retw-star-60)\"\/><\/svg>\n      <\/div>\n      <span class=\"retw-rating-text\"><strong>4,6 \/ 5<\/strong>&nbsp; - 800+ \u00e9valuations<\/span>\n    <\/div>\n\n    <!-- Trennlinie -->\n    <hr class=\"retw-divider\">\n\n    <!-- CTA -->\n    <a href=\"https:\/\/www.tiqets.com\/fr\/checkout\/tickets-fur-edinburgh-tickets-fur-die-koniglichen-attraktionen-hop-on-hop-off-bus-tour-p974952\/booking_details\/?partner=royalticket&amp;tq_campaign=buy-widget\" class=\"retw-cta\" rel=\"sponsored noopener\" target=\"_blank\">\n      <svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>\n      Acheter un billet maintenant\n    <\/a>\n\n    <!-- Stornierungshinweis -->\n    <div class=\"retw-cancel\">\n      <svg width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#bbb\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg>\n      Le Royal Edinburgh Ticket ne peut pas \u00eatre annul\u00e9\n    <\/div>\n\n    <!-- Payment Badge -->\n    <div class=\"retw-payment\">\n      <img decoding=\"async\" src=\"https:\/\/www.royaledinburghticket.com\/wp-content\/uploads\/2026\/03\/payment-badge.png\" alt=\"M\u00e9thodes de paiement : Visa, Mastercard, PayPal, Apple Pay\" loading=\"lazy\">\n    <\/div>\n\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Comment fonctionne le Royal Ticket ? Avec le Royal Edinburgh Ticket, vous pouvez visiter gratuitement trois des meilleures attractions d'\u00c9dimbourg. De plus, vous utilisez gratuitement les bus \u00e0 arr\u00eats multiples. Achetez le Royal Edinburgh Ticket en ligne et pr\u00e9sentez-le sur votre t\u00e9l\u00e9phone au point de d\u00e9part du tour de ville. Le personnel sur place vous r\u00e9servera un billet \u00e0 cr\u00e9neau horaire pour le ... <a title=\"Questions et r\u00e9ponses\" class=\"read-more\" href=\"https:\/\/www.royaledinburghticket.com\/fr\/faq\/\" aria-label=\"En savoir plus sur Questions &amp; R\u00e9ponses\">Lire la suite<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-72","page","type-page","status-publish"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.royaledinburghticket.com\/fr\/wp-json\/wp\/v2\/pages\/72","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.royaledinburghticket.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.royaledinburghticket.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.royaledinburghticket.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.royaledinburghticket.com\/fr\/wp-json\/wp\/v2\/comments?post=72"}],"version-history":[{"count":26,"href":"https:\/\/www.royaledinburghticket.com\/fr\/wp-json\/wp\/v2\/pages\/72\/revisions"}],"predecessor-version":[{"id":384,"href":"https:\/\/www.royaledinburghticket.com\/fr\/wp-json\/wp\/v2\/pages\/72\/revisions\/384"}],"wp:attachment":[{"href":"https:\/\/www.royaledinburghticket.com\/fr\/wp-json\/wp\/v2\/media?parent=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}